Policies and Documents

24-hour emergency service is available.
(Some surcharges may apply.)
Our will call counter is designed to provide swift and superior service if you've placed an order in advance. We recommend that you call ahead and speak to a sales representative. They can save you time by reserving stock for you as well as notifying you of any current specials.

Order Placement
Some orders placed are available for same day local delivery! Most orders placed before 2pm PST will ship out the same day.
Same day shipping applies to all other order requiring UPS, FEDEX, or other carrier.

Shipping
Local orders are shipped via our delivery van or by local courier. We ship nationally via FEDEX, USPS, and UPS.

Our expertise and experience in international shipping can save you money when you purchase from us anywhere in the world. Our rates with FEDEX and other freight companies can make buying from us more economical than buying overseas when combined with our pricing.

Terms
Our terms are based on information submitted on your credit application. Your sales representative and account department will work with you to provide you with the credit line to meet your needs.

We also accept Visa, MasterCard, and Discover. Personal and company checks are accepted on approval. Cashier checks may be required for purchases over $5,000.

Return Policy
All sales are final. No returns unless the customer is on account and then only at the sole discretion of New Era Productions. All return items must be in original condition. Videotape and audiotape must be returned within 30 days of purchase or receipt. Film must be returned within 72 hours of purchase or receipt. All returns are subject to a 20% restocking fee. All products sold by New Era Productions offer limited manufacturer warranty, except special order items.  All returns will be evaluated and tested by our technical team. If for any reason you are not satisfied with your purchase or wish to exchange, or if any part of the order is defective, you may return or exchange that portion only.  If you simply do not like the quality of the product, you may also return to us. Simply notify us by phone, fax or e-mail, and we will issue a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#). Actual freight charges paid by New Era Productions will be deducted from the purchase price, unless the return is due to our error.  Freight charges are a fee that is paid to the shipping company not to New Era Productions; therefore all freight fees are NON-REFUNDABLE.

For your return:

1. Return the merchandise to us within 30 days of your original invoice of the order.

2. The product(s) must be returned in new, resalable condition.

3. You must pay any return freight expense.

4. Display the RMA#.